Refund & Cancellation
Since our books are printed-on-demand through Send2Print.in, we have a specific policy regarding cancellations and returns:
Cancellations
Orders can only be cancelled within 2 hours of placement. Once the printing process has started with Send2Print.in, cancellations are no longer possible.
Returns & Refunds
We only accept returns and provide refunds if:
- The book arrives physically damaged.
- The wrong item was shipped.
- There are significant printing or binding defects.
To request a refund, please contact us at upadhyaya@yahoo.com within 48 hours of delivery with photos of the damage.
Non-Returnable Items
Personalized copies and digitally delivered content are non-refundable.
Returned to Origin (RTO)
In case of orders returned to origin for the following reasons, no refund will be provided:
- Incorrect or incomplete shipping address.
- Customer refusal to accept the delivery.
- Non-response to the shipping company's calls or SMS for delivery authentication (OTP).
In such cases, the customer must place a new order if they still wish to receive the items.
Refund Processing
Approved refunds will be processed to the original payment method within 5-7 business days.